Menu

TargetX Support & Training

TargetX is Always Here to Help

We love our clients and we love what we do. Period. Our team members come from diverse higher education backgrounds, so we understand your concerns because we’ve been there before and leverage that knowledge to help empower your campus. We value meaningful collaboration with our client teams and know that a strong relationship can be an instrumental part of their success.

That’s why every client is assigned a dedicated TargetX Account Manager — to help contribute to the successful adoption of our solutions. Account Managers play valuable roles in our customers’ enrollment and retention strategies by serving as trusted advisors that challenge the status quo and inspire innovation on campus.

Our Unique Approach to Training

At TargetX, our approach to training is oriented toward the long-term adoption of the CRM. To us, it’s not just about making sure you and your team know how to use the tools we provide (although that’s a big part of it!). More significantly, our responsibility is to equip you with knowledge, skills, and confidence so you can maximize your use of the CRM and help support your team in their day-to-day tasks.

Throughout implementation, you’ll participate in various learning opportunities. From on-demand training to consultative sessions to train-the-trainer workshops, our goal is to help you unlock the full potential of the CRM and your users!

“TargetX stood out from the get-go. Because they were there every step of the way, they allowed us to create a culture of ‘if you can dream it, you can probably do it,’ with the scalability of their products and the dedication of their Support Team.”

Mark Deuel
Director of Operations & Data Management
Concordia University, Portland

Liaison Academy

During implementation, you’ll gain access to Liaison Academy, our learning management system (LMS). Liaison Academy provides various learning resources that focus on the real-world application of technical product knowledge for day-to-day CRM usage and administration.

Xpert Certification

TargetX encourages you to verify your CRM skills via our Xpert Certification program, available through Liaison Academy. But why should you get certified?

The Xpert Certification proves your CRM skills and TargetX product knowledge mastery. Certification may help you grow professionally within your current institution or may help you become a stronger candidate for one of the hundreds of institutions leveraging TargetX on campus.

Learn How TargetX Can Help You Achieve Results