Leah Knapp is a Client Support and Training Specialist at TargetX and works out of her home office in Charleston, South Carolina. We sat down with Leah this month to learn more about her work experience before TargetX and what her role on the Support team entails.
1. What’s your background before TargetX?
Before TargetX I worked in college admissions (2.5 years at TargetX Client College of Charleston), and then at a software startup geared towards Nonprofit fundraising.
2. What are your main responsibilities at TargetX?
I’m a member of the Support team, so my day-to-day is working on cases. In short, I fix stuff! More specifically, if a client has questions regarding product capabilities, proper configuration or if something in the CRM isn’t functioning quite right, it’s my job to address those questions head-on, and figure out why.
3. What’s your favorite TargetX Product?
My favorite TargetX product is definitely Events. It’s such a powerful tool, and especially with the enhanced interface and mobile-first focus, I think it’s a great example of good design taking functionality to the next level.
4. Do you have a quick tip or trick we can share with the group?
The biggest tip I have isn’t really a tip, but before you do an upgrade, read the documentation all the way through, and ask questions if anything is unclear! We do our best to make it a comprehensive guide to whatever you may encounter along the way, so before you’re in too deep, be sure to review the instruction manual.
Thanks Leah for sharing your story!